Refund & Return Policy

Last updated: February 2026

Need to request a refund? Submit your request with the details below.

Submit Refund Request

1. Refund Eligibility

You may be eligible for a refund if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item is significantly different from the product description

Refund requests must be submitted within 7 days of receiving the order, or within 14 days of the order date if the item was never delivered.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Items that have been used, worn, or altered
  • Items returned without original packaging
  • Items damaged due to customer misuse or negligence
  • Digital products or downloadable items
  • Items marked as "final sale" or "non-refundable"

3. How to Request a Refund

Follow these steps to submit a refund request:

  1. Gather your information: You will need your Order ID, contact details, and photo evidence of the issue.
  2. Submit the form: Visit our Refund Request Form and fill in all required fields.
  3. Upload evidence: Attach clear photos showing the damage, wrong item, or packaging condition. Up to 5 images are accepted.
  4. Wait for review: Our team will review your request within 2-3 business days and contact you via email with the outcome.

4. Review Process

Once submitted, your refund request will go through the following stages:

Pending — Your request has been received and is in the queue.
Under Review — Our team is evaluating your evidence and order details.
Approved — Your refund has been approved and will be processed.
Rejected — Your request did not meet the refund criteria. You will receive an explanation.

5. Refund Processing Timeline

  • Review: 2-3 business days after submission
  • Processing: 3-5 business days after approval
  • Reflection: Depending on your payment method, it may take an additional 1-3 business days to reflect in your account

6. Contact Us

If you have questions about our refund policy or need help with a request, reach out to us: