How Shipping Works

Fast, reliable delivery across Kenya. From supplier to customer doorstep - we handle the logistics so you can focus on growing your business.

50+
Cities Covered
1-2 Days
Nairobi Delivery
24/7
Order Tracking
M-Pesa
Secure Payments

The Shipping Journey

From the moment a customer places an order to delivery at their doorstep - here's how our shipping process works.

Step 1 of 6

Customer Places Order

Customer orders from your Shopify store and pays via M-Pesa at checkout.

For Merchants

You receive order notification instantly in your dashboard.

For Customers

You get order confirmation via SMS and email.

Delivery Coverage

We deliver to 50+ cities and towns across Kenya. Delivery times vary by location.

Nairobi & Environs

Nairobi CBD, Westlands, Karen, Kilimani, Kasarani, Embakasi, Langata, Kileleshwa

Standard:1-2 days
Express:Same day

Major Cities

Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Machakos

Standard:2-4 days
Express:1-2 days

Secondary Towns

Malindi, Kitale, Naivasha, Nanyuki, Meru, Embu, Kericho, Kisii

Standard:3-5 days
Express:2-3 days

Other Areas

Remote towns, Rural areas, Border towns

Standard:5-7 days
Express:3-5 days

Shipping Rates

Rates are calculated based on package weight and delivery location. Here's a quick overview of our standard rates.

WeightNairobiMajor CitiesOther Areas
0 - 1 kgKES 200KES 350KES 500
1 - 3 kgKES 300KES 500KES 700
3 - 5 kgKES 400KES 650KES 900
5 - 10 kgKES 550KES 850KES 1,200
10 - 20 kgKES 800KES 1,200KES 1,800

For Suppliers: Fulfillment Process

As a supplier, your role is to prepare orders for pickup. Our logistics team handles the rest.

  1. 1
    Receive Order Notification

    Get SMS and dashboard alert when new orders arrive

  2. 2
    Prepare the Package

    Pick items, pack securely, and attach order label

  3. 3
    Mark as Ready

    Click "Mark Ready" in your dashboard to schedule pickup

  4. 4
    HQ Rider Collects

    Our rider picks up the package from your location

Packaging Guidelines

  • Use appropriate box/envelope for product size
  • Add bubble wrap or padding for fragile items
  • Seal packages securely with tape
  • Include packing slip inside the package
  • Write order number clearly on the outside
Processing Time

Orders should be ready within 24 hours for best ratings.

Questions About Shipping?

Our support team is ready to help with any shipping-related questions.